FAQ's
- Where is Benaaz.in located?
We are based in Jaipur, Rajasthan - India.
- Which category products do you sell online?
Benaaz.in is an online fashion store catering to women’s fashion categories like apparels and more.
- How do I know my size?
On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and not in centimeters (cm). So measure yourself accordingly.
- What are the sizes available at Benaaz?
We at Benaaz, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from S to 5XL in our diverse collection. So be rest assured, there’s an Benaaz apparel created for every woman.
ORDER PLACEMENT
- How do I place an order on your website?
Once you decide on making a purchase, click on the product you are willing to order. Select a suitable size from the drop-down list. Click on the “Add to Cart” button once you have selected the quantity you would like to order.There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.
- I have a promo code, how do I apply it?
You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information. Please refer to the below image for promo code application.
Once you have successfully placed your order on our website, you will receive a confirmation email from Benaaz.in. We will then start making your order, from our Jaipur warehouse and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location.
You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.
PAYMENT
We accept all major credit and debit cards. We also support the following modes of payments-
- Net banking
- UPI
- EMI
- Wallets- Freecharge, Mobikwik, JioMoney, Paytm
- Scan N Pay mobile payment
To ensure a safe, private and secure shopping experience with Benaaz.in, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.
- What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately.
- I am concerned about the security aspects related to typing out my credit card number online.
Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
SHIPPING & DELIVERY
- What are the shipping charges I need to pay for an order?
Benaaz offers Free Shipping Across India for all orders, prepaid as well as cash on delivery (COD).
- Can I book order for delivery to more than one address?
Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.
- Why is tax being charged on my order?
Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by KAYA FAB (Benaaz) to the relevant government authorities. All products are inclusive of tax.
- What happens if I am not available when you deliver my order?
For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.
In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
RETURNS, REPLACEMENT & REFUNDS
- Do you accept returns?
When you make a purchase with Benaaz.in, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.
- What if I receive a damaged product?
In that case, we exchange the product and send you another product. You can raise a complaint within 3 days of delivery and place your replacement request. to info.benaaz@gmail.com
- Can I cancel my order?
Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped.
- How do I cancel my product?
We are sorry to hear that you wish to cancel your order. You may cancel an order within 6 hours from the time of placing the order. Simply write to us on info.benaaz@gmail.com with your order number and we will cancel your order for you.
- Can I cancel an order after shipping?
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.
- How will I be refunded for a canceled order or a return?
The refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
Have more queries? - You can send us an email at info.benaaz@gmail.com or call us on our customer care number +91- 9828088832
