Shipping policy

 

We endeavor to provide a pleasant and zero-hassle shopping experience for you. All our policies and terms of use are crafted to ensure ease of purchase and support. We request you to thoroughly review them and make informed purchases.

We at Benaaz, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed Indian courier partners such as Bluedart, Delhivery, Ecom Express, DTDC, etc., to ensure seamless delivery of all orders.

DOMESTIC SHIPPING

  • Charges: Benaaz offers Free Shipping Across India for all orders, prepaid as well as cash on delivery (COD). 
  • Timelines: As all our outfits are handcrafted, it takes us 7-8 working days from the date of order placement to dispatch domestic orders.

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    There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

    • Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
    • Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.

    PAYMENT POLICY

  • DOMESTIC SHIPPING: We ship to 220+ destinations with in India. You can check the shipping eligibility in your city/country at the time of the order checkout.
  • Prepaid & COD orders: Prepaid and COD orders are eligible for cancellation only within 6 hours of order placement. To cancel your order you can mail your cancellation request to us at info.benaaz@gmail.com or you can call us on our customer support number,+91-9828088832 from Monday to Saturday. (10:00 am till 6:30 pm)
  • Payment options: We have multiple payment options available for you to choose from – major debit & credit cards, net banking options, recognized eWallets and UPI. We also offer Cash on Delivery option for domestic orders.
  • Credit note usage: If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 60 days from the date of issue.